Frequently Asked Questions

Placing an order on zdravexx.com is simple. Browse our shop, select the items you'd like, choose your size and quantity, and add them to your cart. When you're ready, head to checkout — you'll need to be logged in to your account (or create one if you haven't already). Follow the steps to enter your delivery address and payment details, then confirm your order.

You'll receive an order confirmation email shortly after. Please check your spam folder if you don't see it within a few minutes.

Yes — a registered account is required to complete a purchase on zdravexx.com. Creating an account is free and only takes a moment. It also lets you track your orders, manage your details, and view your order history.

You can create an account here.

We currently accept payment by Visa and Mastercard only. All payments are processed securely. We do not accept PayPal, bank transfers, cash, or any other payment methods at this time.

We process and begin producing orders quickly after they are placed. If you need to cancel or make changes, please contact us at info@zdravexx.com as soon as possible.

If your order has already entered production or been dispatched, we may not be able to cancel or amend it. In that case, you can follow our returns process after delivery. See our Returns & Refund Policy for details.

First, check your spam or junk folder — confirmation emails sometimes end up there. Also make sure you used the correct email address when registering or checking out.

If you still can't find it, log in to your account to check your order history. If the order appears there, it was placed successfully. If you're still unsure, contact us at info@zdravexx.com with your name and the approximate time of your order.

If your payment was declined, your order will not have been placed. Please try the following:

• Double-check your card number, expiry date, and CVV
• Make sure your billing address matches what your bank has on file
• Check that your card has not expired and has sufficient funds
• Contact your bank to ensure there are no restrictions on online or international payments

If the issue persists, please contact us at info@zdravexx.com and we'll do our best to help.

We ship worldwide, with the exception of a number of restricted countries. If your country is not available at checkout, unfortunately we are unable to deliver there at this time.

For the full list of restricted destinations, please see our Shipping Policy. If you're unsure, contact us at info@zdravexx.com before placing an order.

Shipping is a flat rate of £9.99 on all orders. Orders over £70 qualify for free worldwide shipping, applied automatically at checkout — no code needed.

Orders are typically processed within 1–3 business days before being dispatched. Estimated delivery times after dispatch are:

• United Kingdom: 3–7 business days
• International: 7–20 business days

These are estimates only and are not guaranteed. Delays can occur due to courier issues, customs inspections, or peak periods. See our Shipping Policy for full details.

Yes, where available, tracking information is sent to your email address once your order has been dispatched. You may also be able to view it in your account.

Please note that tracking updates are provided by the courier and may take a short time to appear after dispatch. Some destinations may have limited tracking coverage depending on the courier network used.

If your tracking shows "delivered" but your parcel hasn't arrived, please:

• Check safe places around your property (porch, side gate, shed)
• Check with neighbours or your building's reception
• Look for a delivery notification card from the courier

If the parcel still cannot be located, please contact us at info@zdravexx.com with your order number and tracking details as soon as possible.

For international orders, import duties, taxes, and customs clearance fees may be charged by your local customs authority. These charges are outside our control and are the responsibility of the recipient.

We recommend checking with your local customs office before ordering to understand what charges may apply to clothing and accessories shipped from the UK to your country. See our Shipping Policy for more details.

If you need to change your delivery address, please contact us at info@zdravexx.com immediately. If your order has not yet been dispatched, we'll do our best to update the address.

Once an order has been dispatched, address changes may not be possible. Please double-check your address carefully at checkout to avoid any issues.

You can return eligible items within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. We offer refunds only — no exchanges.

For the full policy including eligibility, conditions, and timelines, please see our Returns & Refund Policy.

To start a return, email us at info@zdravexx.com within 14 days of delivery. Include your order number, the item(s) you wish to return, and your reason for returning.

Please do not send items back without contacting us first — we need to approve the return and provide you with return instructions and the correct return address.

For change-of-mind returns, return shipping costs are paid by the customer. We recommend using a tracked service and keeping your proof of postage.

If the item is faulty, damaged on arrival, or incorrect, we may cover reasonable return shipping costs — contact us first and we'll advise you on the best course of action.

Once we receive and inspect your returned item, refunds are issued within 14 days to your original payment method (Visa or Mastercard). Your bank or card provider may take additional time to process the refund and post it to your account.

If your item arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@zdravexx.com. Include:

• Your order number
• A description of the issue
• Clear photos of the fault or damage (including packaging labels if relevant)

We'll work quickly to resolve the issue with a refund, replacement, or other appropriate remedy.

We do not currently offer direct exchanges. If you need a different size or item, please return the original item following our returns process, and place a new order for the item you'd like instead.

We recommend checking the size guide available on each product page before ordering. Sizing can vary slightly between styles and product types, so we always recommend measuring yourself and comparing to the size chart rather than going by your usual size alone.

If you're between sizes and unsure, feel free to contact us at info@zdravexx.com and we'll be happy to advise.

We do our best to display product colours as accurately as possible. However, colours can appear slightly different depending on your device's screen settings, brightness, and calibration. Minor variations between the image and the actual product are normal and not considered a fault.

If you have a question about a specific colour before ordering, feel free to contact us.

Yes — many of our products are produced on a made-to-order basis. This means your item is manufactured specifically for you once your order is placed. This is part of our commitment to reducing waste and producing only what is needed.

This is also why we begin production quickly after an order is confirmed, which affects our ability to cancel or modify orders once placed.

Care instructions are printed on the label inside each garment. We always recommend following the label instructions carefully to keep your items looking their best.

As a general rule for printed and graphic items: wash inside out at a low temperature, avoid tumble drying where possible, and do not iron directly on any printed area.

We regularly update our shop with new drops and restocks. If a specific item is showing as unavailable, it may return in the future.

Feel free to contact us at info@zdravexx.com and let us know what you're looking for — we'll do our best to update you if it becomes available again.

You can create an account by visiting our My Account page and clicking "Register". You'll need to provide your name, email address, and a password. Registration is free.

Go to the My Account page and click "Lost your password?". Enter the email address associated with your account and we'll send you a password reset link.

If you don't receive the email, please check your spam folder. If you still have trouble, contact us at info@zdravexx.com.

Log in to your account and navigate to your account settings. From there you can update your name, email address, password, and saved delivery addresses.

If you'd like to request deletion of your account and personal data, please contact us at info@zdravexx.com. We will process your request in accordance with our Privacy Policy and applicable UK data protection law.

Please note that some data (such as order and transaction records) may be retained for legal and accounting purposes even after account deletion.

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email you receive from us. Alternatively, email us at info@zdravexx.com and we'll remove you from our mailing list.

Please note that unsubscribing from marketing emails will not stop transactional emails related to your orders (such as order confirmations and shipping updates).

Yes! We run an affiliate programme that lets you earn a commission by referring customers to zdravexx.com. You'll receive a unique referral link, and when someone makes a purchase through it, you earn a commission.

Find out more and apply on our Affiliate Programme page.

Visit our Affiliate Programme page for information on how to apply and get started. Participation is subject to our Affiliate Terms & Conditions.

The full terms for our affiliate programme are available at zdravexx.com/affiliate-terms. Please read these carefully before participating.