Returns & Refund Policy

1. Return Eligibility

You may request a return for most items purchased on zdravexx.com within 14 days of receiving your order, provided the items meet all conditions set out in this policy. This policy applies to customers in the UK and worldwide, subject to any additional rights granted by your local consumer laws.

Eligible returns generally include:

• Unwanted items (change of mind) returned within the 14-day window
• Items that are unworn, unused, and in their original condition
• Items returned with original tags, labels, and packaging where applicable
• Items that are faulty, damaged on arrival, or not as described (see Section 6)

Items not eligible for return:

• Items returned after the 14-day returns window has passed
• Items that have been worn, washed, or show signs of use beyond what is needed to inspect the goods
• Items with removed, cut, or missing tags and labels
• Items showing odours (smoke, perfume, washing powder), staining, or damage caused after delivery
• Items sent back without prior approval — please always contact us first

2. How to Start a Return

To start a return, contact us at info@zdravexx.com within 14 days of receiving your order. Please do not send items back without contacting us first — unauthorised returns may not be accepted.

What to include in your message:

• Your order number
• The item(s) you wish to return (product name, size, colour)
• The reason for the return (optional for change-of-mind; required for faulty or incorrect items)

What happens next:

3. Condition of Returned Items

To be accepted for a refund, returned items must be in a condition suitable for resale:

• Unworn and unused — other than trying on for fit
• Unwashed and free from odours (e.g. smoke, perfume, washing detergent)
• With original tags and labels attached where applicable
• In original packaging where possible
• Free from staining, damage, pet hair, or other signs of use

If an item is returned in a condition that reduces its value, we may reduce the refund amount accordingly where permitted by law. We will always notify you if this applies to your return.

4. Return Shipping Costs

For change-of-mind returns, return shipping costs are paid by the customer. We recommend using a tracked postal service and retaining proof of postage.

5. Refunds & Timelines

What is refunded

• The price paid for the returned item(s), if eligible
• Original outbound shipping fees are generally not refunded for change-of-mind returns
• If an item is faulty or not as described, we may also refund reasonable return shipping costs depending on the circumstances

Refund deductions

We may reduce the refund amount if returned items are missing components, tags, or packaging, or show signs of use beyond what is reasonably necessary to inspect the goods. We will always inform you before making any deduction.

6. Faulty, Damaged or Incorrect Items (48 Hours)

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at info@zdravexx.com.

What to include in your message:

• Your order number
• A clear description of the issue
• Photos showing the fault, damage, or incorrect item (including packaging labels where relevant)

Resolution

Depending on the nature of the issue, we may offer:

• A full refund to your original payment method
• A replacement item where possible
• Another appropriate remedy in line with UK consumer law

We may request that the item be returned for inspection before issuing a remedy. In such cases, we will provide return instructions and cover reasonable return shipping costs.

7. Cancellations & Order Changes

If you need to cancel or change your order, please contact us as soon as possible at info@zdravexx.com.

Because many of our products are made to order and go into production shortly after your order is confirmed, we may not be able to cancel or amend an order once it has entered production or been dispatched. If cancellation is not possible, you may follow the returns process after delivery.

Address changes

Please ensure your delivery address is correct at checkout. If you notice an error after placing your order, contact us immediately. If the order is already dispatched, address changes may not be possible and additional fees may apply if the parcel is returned due to an incorrect address.

8. UK Consumer Rights

If you are a consumer in the United Kingdom, you have legal rights that apply in addition to this policy, including under:

• Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund.
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — you may have a right to cancel a distance contract within 14 days of receiving your order (subject to exceptions for made-to-order goods).

9. Contact

For returns, refunds, faulty items, or any order issues, please contact us:

We aim to respond to all returns and refund enquiries within 2–3 business days.